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Refunds and Returns

Overview

All products sold on this platform are printed and produced on demand, specifically for each individual order.

Because items are made only after purchase and customized for the customer, we do not accept returns or exchanges except in the cases outlined below. In accordance with EU consumer law, the right of withdrawal does not apply to custom-made or personalized goods.

Refunds for Defective or Damaged Items

We gladly offer a refund or replacement if your order arrives:

  • damaged during shipping, or
  • with a manufacturing or printing defect.

If this happens, please contact us within 14 days of delivery and include:

  • your order number, and
  • clear photos showing the issue.

Once the issue is verified, we will arrange either:

  • a replacement at no additional cost, or
  • a full refund.

Returns & Exchanges

Because all products are made specifically for each customer:

  • returns are not accepted for reasons such as incorrect size, change of mind, or personal preference;
  • exchanges are not available unless the item is defective or damaged.

This policy allows us to avoid waste, overproduction, and unsold items, and ensures every product is created intentionally for the person who ordered it.

Order Cancellations

Orders may be cancelled only before production begins.

Once printing or production has started, cancellations are no longer possible, as the item is already being made specifically for you.

If you need to request a cancellation, please contact us as soon as possible after placing your order via email at independentmusicwear@gmail.com

Incorrect Shipping Information

Please make sure that all shipping details are entered correctly at checkout.

We cannot be held responsible for:

  • delays,
  • lost shipments, or
  • failed deliveries
    caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect address, additional shipping costs may apply.

Lost or Delayed Shipments

Delivery times are estimates and may vary depending on production time, destination, carrier delays, or events outside our reasonable control.

If your order appears to be lost or significantly delayed, please contact us at independentmusicwear@gmail.com and we will do our best to assist you in locating the shipment or finding a solution.

How to Contact Us

For any questions regarding refunds, returns, or your order, please contact us at:

independentmusicwear@gmail.com

We aim to respond to all inquiries within 2–3 business days.

Final Note

Our goal is to provide high-quality, made-to-order products while keeping our process fair, transparent, and sustainable.

If you experience any issues with your order, please reach out — we’re here to help.